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Article Details
27/04/2026
Factors affecting intensive care units’ nurses’ job satisfaction based on Herzberg two factors theory at the National Hospital Kandy, Sri Lanka
(04 - 2026)
1
Nurses all over the world are working in a very stressful and draining working environment. Being a developing
country with strained resources, Sri Lankan nurses’ working environment too faces difficulties. This study was done
to identify factors influencing ICU nurses’ job satisfaction at the National Hospital, in Kandy, Sri Lanka by using
Hertzberg’s two-factor theory. A quantitative descriptive survey method with purposive sampling was conducted
from April to November 2022. Motivational factors significantly predicted job satisfaction (=0.261, p=0.001), and
hygienic factors did not significantly predict job satisfaction (=-0.081, p=0.186) in the ICU nurses working at the
National Hospital Kandy. Furthermore, the results suggested that 7.9% of the variance in job satisfaction. The respondents
were not satisfied with their salary and welfare facilities (51.8%), and higher management appreciation (43.1%). This
study also agrees with Hertzberg’s two-factor theory that motivational and hygiene factors influence nurses’ level of
job satisfaction. The sample of 174 nurses, was limited and within the COVID-19 situation and the sudden economic
crisis, the social impact of the nursing profession and foreign demand for nursing vacancies increased, therefore selfmotivation
and nurses’ attitudes changed, and healthcare facilities declined than before in Sri Lanka. Further studies
with a large number of participants in many hospitals as possible is recommended.

